Limited Warranty

• Disgital Inc. dba Masjidal (“Masjidal”) warrants that Masjidal-branded hardware products (“Hardware”) will be free from defects in material and workmanship under normal use for the applicable warranty period.
• Masjidal warrants that its Hardware and associated Masjidal software and firmware (“Software”) will operate substantially according to Masjidal specifications during the applicable warranty period, subject to the terms, limitations, and exclusions set forth in this Limited Warranty.

Scope of Limited Warranty

• This Limited Warranty applies to Masjidal-branded products purchased directly from Disgital Inc. dba Masjidal or through an authorized distributor or reseller.
• This Limited Warranty extends only to the original end-user purchaser. Proof of purchase will be required as a condition of receiving warranty service.
• If Masjidal products have been integrated within another product or system by a manufacturer or system integrator, warranty coverage may vary. Please contact Masjidal or the place of purchase, system manufacturer, or system integrator for applicable warranty service.

Warranty Period

• The Limited Warranty period for products is one (1) year from the date of shipment from Masjidal or an authorized distributor or reseller.
• Customers will be required to provide proof of purchase as a condition of receiving warranty service.
• A repaired or replacement product will continue to be covered for the remainder of the original warranty period or for any additional period for the repair.

Extended Warranty

• Customers can purchase an optional extended warranty on eligible Disgital Inc. products. For information regarding extended warranty options, please click here.

Warranty Procedures and Remedies

• During the applicable warranty period, if a customer is unable to resolve a product problem and Masjidal Technical Support determines that the product may be defective, Masjidal will require the customer to complete reasonable troubleshooting before approving warranty service.
• Customers will be required to provide:
  • Proof of purchase or order number;
  • Product serial number;
  • Production year;
  • Description of the problem;
  • Photographs or videos showing the issue;
  • Software or firmware version;
  • Results of troubleshooting requested by Masjidal; and
  • Other information reasonably necessary to evaluate the warranty claim.
• If Masjidal determines that the product is eligible for warranty service, a repair, replacement, or return authorization may be issued.
• Products should not be returned to Masjidal without prior authorization.
• Upon verification of warranty coverage, Masjidal will, at its option:
  • Repair the defective product; or
  • Replace the defective product with the same or a functionally equivalent product.
• Replacement products or components may be new or professionally inspected/refurbished products or components of equivalent functionality where permitted by applicable law.
• If repair or replacement is not reasonably available, Masjidal may provide another remedy.

International Warranty

• This Limited Warranty is administered from the country in which the product was originally purchased. If a product is relocated to, or a warranty claim is submitted from, a country other than the country of original purchase, the following applies:
• Masjidal will continue to honor the applicable Limited Warranty terms, subject to the exclusions and limitations set forth in this policy. However, the customer is responsible for all costs associated with returning the product to Masjidal for evaluation, repair, or replacement, including international shipping, customs duties, taxes, and any other fees required to export or import the product. Masjidal will cover return shipping of the repaired or replacement product back to the customer using a standard domestic shipping method; any additional cost to ship internationally back to the customer is the customer’s responsibility.
• Masjidal is not responsible for delays, additional fees, or product loss caused by customs processing, import restrictions, or international carriers.
• Products must still be returned with proof of purchase and, where applicable, the information required under “Warranty Procedures and Remedies” above.
• This warranty does not guarantee the availability of replacement parts, accessories, or power adapters compatible with the electrical standards, voltage, or regulatory requirements of the country to which the product has been relocated. Masjidal is not responsible for damage resulting from the use of a product with power sources, adapters, or voltages for which it was not designed.

Warranty Shipping

• For approved warranty claims, Masjidal will provide the customer with applicable return instructions.
• Shipping procedures and responsibility for warranty-related shipping may vary based on the customer’s location, place of purchase, and product.
• Customers are responsible for properly packaging products returned for warranty service according to Masjidal’s instructions.
• Masjidal is not responsible for additional damage caused during return shipping due to inadequate or improper packaging by the customer.
• International customers should contact Masjidal Support before returning a product. Warranty procedures may vary by country.

Out-of-Warranty Service

• If a product is no longer covered under this Limited Warranty, Masjidal may, where available, offer repair or replacement services on a fee basis. Shipping charges will apply.
• Availability and pricing of out-of-warranty services may vary by product and location. No services are handled at the customer’s site under this Limited Warranty.

Warranty Exclusions

• The Limited Warranty does not extend to any damages, malfunctions, or non-conformities caused by (1) normal wear due to product use; (2) use of incompatible or non-Disgital Inc. furnished equipment, chargers, cables, accessories, or software with the product where such equipment caused the issue; (3) failure to implement required Software or firmware updates where the failure is related to the missing update; (4) improper charging or electrical surges; or (5) damage caused by drops, impacts, excessive heat, liquid, moisture, or other external conditions.
• Rechargeable batteries naturally lose capacity over time. Normal reduction in battery capacity or battery runtime due to regular use and aging is not considered a product defect. The Limited Warranty covers battery failure resulting from defects in materials or workmanship during the warranty period.
• The Limited Warranty does not guarantee uninterrupted or error-free operation of Wi-Fi, Bluetooth, internet connections, third-party applications, third-party services, mobile devices, or home networks. Issues caused by a customer’s Wi-Fi network, router settings, internet service, incompatible devices, or third-party services are not considered hardware defects.
• Customers may be required to complete reasonable troubleshooting and provide the product serial number, proof of purchase, photographs, videos, Software or firmware information, or other information requested by Masjidal before warranty service is approved.
• If Masjidal determines that a Masjidal product has a defect covered under the Limited Warranty, Masjidal may repair or replace the product at its discretion, subject to applicable law and product availability.
• Replacement products or components may be new or professionally inspected/refurbished products or components of equivalent functionality where permitted by applicable law.
• Any repaired or replacement product will continue to be covered for the remaining period of the original Limited Warranty or as otherwise required by applicable law.

Products Purchased Through Amazon or Other Authorized Retailers

• Masjidal products purchased through The Masjidal Amazon store or another authorized Masjidal retailer or reseller are subject to the retailer’s applicable return and refund policies during the retailer’s return period.
• After the authorized retailer’s return period has ended, eligible warranty claims may be handled directly by Masjidal under the Limited Warranty.
• Proof of purchase from the authorized retailer will be required.

Warranty Limitations

• This Limited Warranty applies only to defects in materials and workmanship under normal use and does not cover normal wear and tear, cosmetic damage, accidental damage, misuse, or damage caused by external conditions.
• Masjidal is not responsible for loss of internet service, Wi-Fi availability, third-party services, third-party applications, or changes made by third-party service providers.

Disclaimer

• TO THE EXTENT PERMITTED BY APPLICABLE LAW, ANY IMPLIED WARRANTIES THAT CANNOT BE DISCLAIMED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE APPLICABLE PERIOD OF THIS LIMITED WARRANTY.
• SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
• MASJIDAL DOES NOT WARRANT THAT SOFTWARE, FIRMWARE, INTERNET CONNECTIVITY, WI-FI, BLUETOOTH, THIRD-PARTY SERVICES, OR OTHER NETWORK-DEPENDENT FUNCTIONS WILL BE ERROR-FREE, UNINTERRUPTED, OR AVAILABLE AT ALL TIMES.
• Nothing in this Limited Warranty excludes, restricts, or modifies any warranty, guarantee, condition, right, or remedy that cannot legally be excluded, restricted, or modified under applicable law.

Limitation of Liability

• TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOUR REMEDY FOR A PRODUCT DEFECT COVERED BY THIS LIMITED WARRANTY IS LIMITED TO THE REMEDIES DESCRIBED IN THIS LIMITED WARRANTY.
• TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DISGITAL INC. DBA MASJIDAL AND ITS AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF USE, INTERRUPTION OF BUSINESS, LOST PROFITS, OR LOSS OF DATA, ARISING FROM OR RELATED TO THE PRODUCT OR THIS LIMITED WARRANTY.
• TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DISGITAL INC.’S TOTAL CUMULATIVE LIABILITY ARISING FROM A PRODUCT OR THIS LIMITED WARRANTY WILL NOT EXCEED THE ORIGINAL PURCHASE PRICE PAID FOR THE PRODUCT.
• SOME STATES, PROVINCES, OR COUNTRIES DO NOT ALLOW CERTAIN LIMITATIONS OR EXCLUSIONS OF INCIDENTAL OR CONSEQUENTIAL DAMAGES. Accordingly, some of the above limitations or exclusions may not apply to you.

Customer Data and Product Settings

• Customers are responsible for backing up, removing, or protecting any personal information, account information, settings, or other data associated with a product before returning it to Masjidal, where applicable.
• Masjidal may reset, erase, update, repair, or replace a product as part of warranty service. Masjidal is not responsible for the loss of customer settings or data during warranty service to the extent permitted by applicable law.
• Customers should remove or disconnect personal accounts from a product before returning it whenever possible.

General

• The laws of the State of Illinois, USA, govern this Limited Warranty, without limiting any consumer rights that cannot be waived under applicable law.
• This Limited Warranty gives you specific legal rights, and you may also have other rights that vary from state to state.
• For consumers covered by consumer protection laws or regulations in their country of purchase or country of residence, the benefits provided by this Limited Warranty are in addition to any rights and remedies provided by applicable consumer protection laws and regulations.
• Nothing contained in this Limited Warranty is intended to exclude or restrict any consumer right or remedy that cannot legally be excluded or restricted.
• To the extent there is a conflict between this Limited Warranty and a separate written agreement between Disgital Inc. and a distributor, reseller, OEM manufacturer, or end user, the terms of that agreement will apply to the extent permitted by applicable law.
• If any provision of this Limited Warranty is determined to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

Contact Masjidal

For warranty service, troubleshooting, or questions regarding warranty coverage, please contact:

Masjidal Support
Email: support@masjidal.com
Phone: 847-629-4738